Last updated August 26, 2026
Support
Get help with installation, permissions, syncing, billing, or a data request.
Contact support
Open Retention Radar in the Whop App Store and use seller support so the conversation stays connected to the correct account and installation. Support includes installation, permissions, sync failures, billing questions, security reports, and workspace data requests.
Include these details
Tell us what you were trying to do, what happened, and include your Whop business ID when available. Never send API keys, webhook secrets, passwords, message content, or payment-card information.
Quick checks
Open Data health and run a safe sync. If Community chat says Permission needed, enable chat:read in the Whop developer app and have the company approve the updated permission.
Data and security requests
For access, correction, deletion, or a suspected security issue, contact us privately through Whop and include the business ID plus only the minimum reproduction details. We verify business-admin access before fulfilling a workspace request. Do not disclose member information publicly.